About MDE
Helpful Tips for Visiting the MDE Web Site
If you have technical questions or problems with the site and you don’t find the information you are looking for here, please contact MDE Webmaster: [email protected]
If you cannot access a Web site always check a different site to verify that your Internet service is still connected. Difficulty reaching any Web address may be caused by temporary Internet files or cookies stored by your browser.
To delete these unnecessary temporary items:
For IE: In your browser go to Tools - Internet Options – under Temporary Internet Files, delete the cookies and delete temp files, click Apply, close and reopen the Browser.
Table of Contents
Directions for Downloading Files
How to turn on captions in your media player
Browser Version
This web site has been designed to be viewed by the latest versions of Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari. To download a newer version of your browser, click one of the links below:
Directions for Downloading Files
You can save files to your computer instead of opening them in your Web browser by following these general directions:
WINDOWS:
"Right mouse click" on the download link. You'll see a menu like the one to the right. In Internet Explorer, choose "Save Target As..." and download the file to your desktop (in Netscape, you choose "Save Link As...").
MACINTOSH:
Hold down the mouse button or (option-click) on the download link. You'll see a menu similar to the Windows menu to the right. In Internet Explorer, choose "Save Target As..." and download the file to your desktop (in Netscape, you choose "Save Link As...").
Downloads & Plug-ins
Many of our publications and forms are in PDF format. Download a free copy of the Adobe Acrobat Reader
Download a free copy of Adobe Access for screen readers.
Some files on our website are in Microsoft Office format. If you do not use Microsoft Office and do not have a Microsoft Viewer (Word, Excel or PowerPoint), we recommend installing the Word mobile app or storing documents in OneDrive or Dropbox where Word Online opens them in your browser.
Video Viewing Options
There are three options for viewing training videos:
Web Browser View:
Select the “Play” button in the browser window. To use this option you must be connected to the internet. This option does not save the video to your computer. Selecting this option will stream the video, to avoid pauses in the presentation allow the video to completely load prior to viewing. Depending on the speed of your internet connection, the streaming (load) process may take several minutes. Wait for the progress bar to fill prior to viewing the video.
MP4 Format:
Select the (note – link color can be different on individual systems and color can’t be used alone for instruction) “MP4” download option beneath the video window. Once the video is downloaded you do not need an internet connection to view the video. This option will allow you to save the video to your computer for later viewing.
WebM Format:
Select the (note – link color can be different on individual systems and color can’t be used alone for instruction) “WebM” download option beneath the video window. Selecting WebM will allow the user to download the file and use with a HTML5 video player.
Note: iPad Users
If you experience any issues playing the videos on a webpage select the “MP4 format” link below the video to view on the iPad.
How to turn on captions in your media player
Windows Media Player version 9 and higher (Windows)
Windows Media Player does not currently support descriptive video. It does support closed captions. However, there are several requirements for closed captions to be displayed.
Windows Media Player must be in Full Mode (Control+F1), rather than Skins Mode. Windows Media Player has a variety of visual skins available, but few support the display of closed captions.
Turn on captions by performing the following steps:
In version 10 and higher, an additional step required in some circumstances because Windows Media Player's security settings block the display of captions by default. To assure that the display of captions is permitted, perform the following steps:
QuickTime Player (Windows or Mac)
In QuickTime Player, all captions are open captions (if available, captions are always visible on the screen). The same is true for audio description.
On-Demand Presentations
Viewers may watch the on-demand presentations through a Web browser at any time.
Printing
When printing a webpage, the banner image and navigation areas will be dropped from the page so that you only see the body area information.
Temporary Internet Files
Our website uses caching to improve speed. If you are experiencing difficulties, please go through the following:
Screen Resolution
To change* your screen resolution to 1024 by 768 pixels for optimal viewing of the MDE Web site:
PC users:
Your screen will flicker and perhaps go black for a second or two - don't worry. When it is done, your resolution - and your view - will be changed.
MAC users:
Your screen might flicker and perhaps go black for a second or two - don't worry. When it is done, your resolution - and your view - will be changed.
*These instructions will work for most workstations. However, your operating system may require a slightly different process.
Contact Us:
MDE Webmaster: [email protected]
Phone: 651-582-8200
Call: 651-785-4064 Visit: 
